When does Freebird “kick in”?

In the event of a cancellation or significant delay (four hours or more), you will be eligible to rebook as soon as an official change is made to the flight itinerary. If you suffer a missed connection as the result of flight cancellation or delay, you will be eligible to rebook as soon as we confirm the missed connection. Freebird connects into airline data systems and will notify you immediately via text message as soon as a disruption is reported – often before the airline makes a public announcement or notifies other passengers.

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