When does Freebird “kick in”?

In the event of a cancellation or significant delay (four hours or more), you will be eligible to rebook as soon as an official change is made to the flight itinerary. In the event that the first flight of an itinerary with a layover is delayed, you will be eligible to rebook as soon as we determine you don’t have enough time to make the connection.


Freebird connects into airline data systems and will notify you immediately as soon as a disruption occurs – often before the airline makes an announcement.

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